iVos Claims Management System.
One of the key components of our success has been maintaining open communication with our clients. In doing so, we have found that by ensuring a streamline process for disseminating information, we have created a mechanism for mitigating claims costs as well. Certainly, the more informed each party is with respect to each claim, the better able we are to work cohesively in keeping that claim under tight supervision and control.
To facilitate this open communication, we have arranged for our clients to have complete access to our claims software (iVOS) as to their respective claims. This browser-based software allows our client contacts to view all information on a real-time basis, and at their convenience. This includes all information we have scanned into the file (medical reports, investigation information, etc.), all examiner notes, information on file reserves, and payments that have been made. Additionally, the "Reporter" function within iVOS enables you to run a myriad of reports pertaining to loss control and claims information.
With access to the Internet, and with the user log in (supplied by Tribal First) and the password of your choosing, you can access to this service. If you are an existing client and need your log in, or a perspective client and would like a demo of the system, please don't hesitate to
contact us. We can arrange for a webinar-based training, and can even conduct live training sessions at your facility. We look forward to assisting you.
Tribal First Claims Handling.
Resolution of Liability matters in Indian Country is based upon good faith claims handling interfaces with tribal resolutions, when applicable. The claims examiner will strive to maintain the highest standards while administering claims within tribal policies. It is imperative that the claims examiner understands the relationship of sovereignty in unison with good faith claims handling.
The Tribal First "Claims Handling Guidelines" have been related to promote and ensure:
- The quality of our product(s)
- Consistency in Claims Handling, Management and Administration
- Level of Service and Responsiveness
- Our Commitment to Tribal First Clients
Tribal First works closely with its client, client principals and brokers to provide customer oriented, cost-effective claims service and program administration.
Claims Handling Guidelines assure superior product quality for all lines, whether it is general liability, auto, property and or workers' compensation.
